Frequently asked questions
We usually turn orders around quite quickly and if we have the stock will get orders out in 2-3 days. Larger orders will take longer. Orders for lavender fish and birds take a bit longer - usually 1-2 weeks. For large quantities please ask. If you have a deadline or want confirmation just email or phone us.
We don't have a hard and fast rule and try to look at your local area. We will try to avoid duplicating accounts in the same postcode or shopping area. If you have not ordered in a year then we will feel free to open an account in your area.
Yes to all of the above. Our jewellery comes boxed in grey card 2 part boxes for which there is no additional charge. If you don't want packaging please let us know. If you would like more high grade packaging with hinged jewellers boxes then we can provide but then there is a charge of £0.50 a box. We provide point of sale explaining about our business and how the product is made.
We do not have RRP's but we sell to the public on our own website. These prices are 2.5-3.5 x cost depending on the product.
Our terms and conditions are that you can sell in your shop and you can sell on your own website. We do not allow you to sell on 3rd party websites including Amazon, Ebay, Notonthehighstreet, or Etsy. If you want to sell by more informal means please have a chat with us first.
If you are just ordering fish then it is £150 plus VAT which equates to about 22 boxes. If you order just jewellery or a mix of jewellery and lavender then it is £300. Carriage under this is £8.50 which is next day delivery for the UK. For Export orders our terms are Pro-forma and Ex Factory. We ship using UPS 3 day express service. All deliveries must be signed for.
There is no minimum order for account holders. To open an account we ask for £150 opening order.
You can pay with a debit or credit card or by a BACS transfer. We do not accept pay-pal for trade orders.
The first order is Pro-forma thereafter you can apply for a 30 day credit account with 2 trade references. We are a small company and paying to terms is very important to us. If you habitually do not pay to terms we reserve the right to put your account back onto a pro-forma basis.
Our lavender fish are all sewn by a team of talented needlewomen here in our village. Our Liberty Hankes are made in the UK. Our jewellery is designed and the originals made using traditional methods here in the studio. We cast in sterling silver, gold vermeil and solid gold. Most of our casting, plating and locket making is done in the jewellery quarter at Birmingham. Our work is hallmarked either in Birmingham or at Edinburgh Assay Office. We also work with a small artisan studio in Jaipur, where our stones and pearls come from. For full details of how our jewellery is made please see our "About our jewellery" factsheet. Our Tea Towels are screenprinted in the UK. Our blockprinted fabric is printed in Jaipur. Our cotton block-print clothing is designed in UK and stitched in Jaipur.